Ultimate Looks brand policies
Clear promises, beautiful wigs
Everything about buying from Ultimate Looks, in plain words. Tap a policy to read it in full. Questions? Message us on WhatsApp or email ultimatelooks78@gmail.com. We answer monday to friday, 9:00 AM to 6:00 PM.
1.Return & Exchange PolicyNo returns once a wig is delivered and accepted, for hygiene. Exchanges within 48 hours for a wrong, defective or damaged delivery.+
- At Ultimate Looks we provide premium Ready To Wear wigs and aim to ensure every customer receives quality products.
- Due to the hygienic nature of wigs, we do not accept returns for refunds once an order has been delivered and accepted.
- Exchanges may be accepted only if the wrong wig was delivered, the wig has a manufacturing defect, or the item was damaged before delivery.
- Customers must report any issue within 48 hours of receiving their order, with clear photos or videos as proof.
- To qualify for an exchange, the wig must be unworn, unwashed, unaltered, and returned in its original packaging with all accessories intact.
2.Shipping & Delivery PolicyOrders process after a 70% payment or confirmation. Delivery within Ghana and across the globe via DHL.+
- Orders are processed after 70% payment or confirmation.
- Delivery is available within Ghana and across the globe via DHL.
- Delivery fees and timelines may vary depending on the customer's location.
- Customers are responsible for providing accurate delivery details. Ultimate Looks will not be responsible for delays or failed delivery caused by incorrect information.
- Once an order has been dispatched, customers will be contacted with delivery updates.
3.Order & Payment PolicyOrders are confirmed only after payment. Review your wig choice, colour, length and texture before paying.+
- Orders are confirmed only after payment has been received.
- Customers are advised to review their wig choice, colour, length, texture and delivery details before making payment.
- Once an order has been processed or dispatched, it cannot be cancelled.
- Prices may change at any time, but confirmed orders will not be affected by later price changes.
4.Privacy PolicyYour details are used only to process orders, arrange delivery and communicate with you. Never sold or shared.+
- Ultimate Looks respects your privacy.
- Customer information such as names, phone numbers, delivery locations, and order details will only be used to process orders, arrange delivery, and communicate with customers.
- We do not sell, rent, or share customer information with third parties, except where necessary for delivery or order fulfillment.
5.Customer Care PolicyAsk us anything about a wig before you buy: colour, texture, length, maintenance or availability. We reply fast.+
- We are happy to assist customers with product questions before purchase.
- Customers are encouraged to ask about wig details, colour, texture, length, maintenance and availability before placing an order.
- Ultimate Looks is committed to polite, professional, and timely customer service.
6.Wig Care NoticeHandle your wig with care, store it properly and follow the recommended care practices to keep it flawless.+
- To maintain the quality of your wig, customers are advised to handle wigs with care, store them properly, and follow recommended wig care practices.
- Ultimate Looks will not be responsible for damage caused by poor maintenance, heat damage, improper washing, or incorrect handling after delivery.
Thank you for choosing Ultimate Looks Premium Ready To Wear wigs, made to help you look confident and beautiful.